Information presented in this webinar comes from some of the latest research on conflict coaching and team development. This webinar is geared to helping managers, team leaders and team members learn basic coaching skills that can be used immediately. In addition, attendees will learn of resources that can help them understand what impacts them during conflict. The purpose of this webinar is to give participants more than just a theoretical understanding of coaching, but the practical knowledge and skills in coaching that will help their teams.

Some specific areas this webinar will cover will be an overview of basic coaching principles, the kinds of questions to use when handling conflict and handling accountability issues that arise when coaching an individual. These areas will give webinar participants the skill set to deal with conflict that may occur on teams. It will also remove any misconceptions on what coaching really is and how to effectively coach team members through conflict.

Webinar Objectives

• How do you help your team to develop skills to handle internal conflict?
• What can help a team gain greater understanding of their differences when conflict arises?
• What major areas must be addressed when handling conflict?
• Potential Solutions to Problem Areas

Participants will learn how to use an interest- based approach to dealing with team conflict.

The use of powerful questions can be used to help a team and individuals learn and understand what the real issues are and the needs of those involved. The major issues of conflict always involve interests, needs and the strong emotions of the team members involved.

Webinar Agenda

• Coaching will be defined generally.
• General conflict principles will be introduced.
• The specific elements of the two methods discussed will be applied to the problem areas.
• Coaching and conflict resolution principles will be integrated in dealing with team conflict.

Webinar Highlights

• Attendees will learn two coaching methods to help team members overcome conflict.
• Participants will have a greater understanding of what triggers conflict in them and others.
• Participants will learn how to ask powerful questions that will uncover both the causes of the conflict and potential solutions.
• Those attending will learn the basic principles of interest-based negotiation.
• Webinar attendees will be able to reflect more deeply on their role in the conflict.
• Participants will understand the importance of helping those being coached to set goals.
• Attendees will learn to help those being coached create options to handle conflict.
• Those participating will be coached on effectively handling difficult conversations.

Who Should Attend

Human Resource Managers, Marketing Managers, Salespersons, General Managers, Engineers, I Nurse Supervisors, Government and Non-profit Managers