Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. Learn how to resolve conflicts without having to seek professional help in this informative webinar by conflict resolution expert Bob Churilla. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will also learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance. The webinar will also look at conflict on teams, appealing to the greater good of the organization, team building, the silo effect and effective decision making that will reduce the likelihood of destructive conflict.

Webinar Objectives

• Learn the different types of employee conflict
• Learn a simple but effective method to resolve employee conflict
• Learn various decision-making techniques that will lead to collaboration in the workplace

Webinar Agenda

• Getting to the Root of the Problem
  • Task Disputes
  • Relationship Disputes
• Types of Conflict
  • Sexual, Racial and Ethnic Harassment
  • Workplace Bullying
  • Personality Clashes
  • Power Struggles
  • Other Forms of Harassment
• Casual Workplace Irritations
  • Blips vs. Clashes
  • Using Natural Biological Tendencies to Resolve Conflict
  • Using Time to Work It out
  • Eliminating Power Plays
  • Managerial Intervention
• Evaluating Conflict
  • Cost of Conflict
  • Productivity
  • Absenteeism
  • Turnover
  • Morale
• The Role of Emotional Intelligence
  • Recognizing One's Own Feelings
  • Recognizing Others' Feelings
  • Empathy
  • Self-Control
• Confronting Employees
  • Accountability Conversations
  • Active Listening
  • Giving Voice to Those in Conflict
  • Brainstorming Solutions
  • Reality Checks
• Team Building Exercises
  • Appealing to the Greater Good
  • Showing Interdependence
  • Empowering Teams
• Different Levels of Organizational Conflict
  • Interpersonal Conflict
  • Intradepartmental Conflict
  • Interdepartmental Conflict
• Common Issues in Organizational Conflict
  • Employee Needs
  • Decision Making Techniques
• Silo Effect 

Webinar Highlights

After attending this information packed webinar, you will:

• Learn a simple method using our own biological tendencies to resolve conflict
• Be able to identify the types of conflict that can be resolved by managers and employees
• Learn how to have accountability conversations with other employees and team members
• Learn active listening techniques
• Understand the unresolved costs of conflict
• Understand the role of emotional intelligence in resolving conflict
• Learn simple team building exercises
• Learn decision making techniques that will avoid destructive conflict

Who Should Attend

• Supervisors
• Team Leaders
• Business Owners and Managers
• Presidents and Vice Presidents 
• Human Resource Managers 
• Others with Management Responsibilities  
• Administrative Assistants