Session 1

How to Deal with Clashing Coworkers

Employee conflict costs organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. Learn how to resolve conflicts without having to seek professional help in this informative webinar by conflict resolution expert Bob Churilla. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will also learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance. The webinar will also look at conflict on teams, appealing to the greater good of the organization, team building, the silo effect and effective decision making that will reduce the likelihood of destructive conflict.

Webinar Objectives

• Learn the different types of employee conflict
• Learn a simple but effective method to resolve employee conflict
• Learn various decision-making techniques that will lead to collaboration in the workplace

Webinar Agenda

• Getting to the Root of the Problem
  • Task Disputes
  • Relationship Disputes
• Types of Conflict
  • Sexual, Racial and Ethnic Harassment
  • Workplace Bullying
  • Personality Clashes
  • Power Struggles
  • Other Forms of Harassment
• Casual Workplace Irritations
  • Blips vs. Clashes
  • Using Natural Biological Tendencies to Resolve Conflict
  • Using Time to Work It out
  • Eliminating Power Plays
  • Managerial Intervention
• Evaluating Conflict
  • Cost of Conflict
  • Productivity
  • Absenteeism
  • Turnover
  • Morale
• The Role of Emotional Intelligence
  • Recognizing One's Own Feelings
  • Recognizing Others' Feelings
  • Empathy
  • Self-Control
• Confronting Employees
  • Accountability Conversations
  • Active Listening
  • Giving Voice to Those in Conflict
  • Brainstorming Solutions
  • Reality Checks
• Team Building Exercises
  • Appealing to the Greater Good
  • Showing Interdependence
  • Empowering Teams
• Different Levels of Organizational Conflict
  • Interpersonal Conflict
  • Intradepartmental Conflict
  • Interdepartmental Conflict
• Common Issues in Organizational Conflict
  • Employee Needs
  • Decision Making Techniques
• Silo Effect 

Webinar Highlights

After attending this information packed webinar, you will:

• Learn a simple method using our own biological tendencies to resolve conflict
• Be able to identify the types of conflict that can be resolved by managers and employees
• Learn how to have accountability conversations with other employees and team members
• Learn active listening techniques
• Understand the unresolved costs of conflict
• Understand the role of emotional intelligence in resolving conflict
• Learn simple team building exercises
• Learn decision making techniques that will avoid destructive conflict

• Session 2 

  Improve Your Conflict-Resolution Skills: The Proven Process for Managing Conflict in the Workplace

   

  Learn How Leaders Work with Conflict to Reach Greater Heights of Success

  Did you know that managers spend a whopping 25% of their time resolving workplace conflicts? Conflict will inevitably surface when people work together, because it’s a natural part of relationships. But the most frequent response to conflict is avoidance. In a survey of four thousand CEOs and other senior leaders, over 90% said they feel uncomfortable dealing with conflict. People push it to the side in the hope that it will go away, but it always finds a way to reappear — either in the same situation or a different one. Actively resolving the conflict when it occurs fosters healthy working relationships – if you know how.

  Learn the nuts and bolts of workplace conflict resolution in this transformative, career-changing webinar with America’s top coaching expert, Joel Garfinkle. Garfinkle will show you the most important area that leaders should focus on to ensure their continued success — the resolution of workplace conflict. He will share tips, tricks, and techniques for effectively handling conflict in the workplace, and explain the most common pitfalls and mistakes leaders make (and you should avoid) when trying to resolve these situations. He will explain the five conflict management styles to help you know which one you and others instinctively use to respond to conflict; show you how workplace conflict begins; find out what triggered the conflict; how to use his 5-step method to effectively resolve the conflict; and how to improve your approach.

  Webinar Agenda

• Learn about workplace conflict and why resolution is so important.
  • The definition of conflict and why it’s important.
  • The benefits of effectively handling workplace conflict.
  • Features of poorly handled conflict.
     
• Identify which of the 5 conflict management styles you utilize most.
  • Accommodating: “It would be my pleasure.”
  • Avoiding: “I’ll think about it tomorrow.”
  • Collaborating: “Two heads are better than one!”
  • Competing: “My way or the highway.”
  • Compromising: “Let’s make a deal!”
     
• Learn to identify the roots of conflict.
  • The sources of workplace conflict.
  • Phrases and behaviors that show conflict is happening and reveal what triggered it.
     
• Understand the 5-step process that leads to conflict resolution.
  • Preparing for the conversation.
  • Focusing on how the other person perceives the conflict.
  • Inviting the other person to a conversation.
  • Having the conflict resolution conversation.
  • Jointly creating an action plan.
     
• Know the most common mistakes in handling workplace conflict.
  • Watch out for major pitfalls in conflict situations.
  • Learn the greatest blunder a manager can make in conflict resolution.

• Webinar Highlights

  This session will help you:

• Avoid common mistakes that leaders make in workplace conflicts.
• Learn how workplace conflict begins, and how to pinpoint what triggered a conflict.
• Use the 5-step method to resolving conflicts effectively.
• Know your conflict resolution style and how to improve it.
• Help your employees understand the importance of resolving conflict in a timely manner.
• Deliver productive feedback to help your people improve their performance.
• Learn what to do if the other person gets defensive in a conflict.

• Session 3

  Stop Avoiding Difficult Conversations: Practical Tactics for Crucial Communication

   

  Learn How to Handle Difficult Conversations and Minimize Conflict and Tension

  Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers. 

  As leaders, it’s vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success. 

  Webinar Agenda

• Understand what difficult conversations are
  • Learn about conflict: All difficult conversations have some “conflict” at its root. 
  • How conflict arises between co-workers, supervisors and subordinate.
  • How to manage different types of conflict: Disagreement in meetings, communication obstacles and breach of confidence or loyalty. 
• Learn the benefits gained by initiating difficult conversations.
  • With improved collaboration your team becomes more efficient. 
  • Improves worker productivity throughout the organization.
• Understand why you avoid having difficult conversations?
  • How the fear of rejection stops you from having the conversation. 
  • How being liked can stop you from having the conversation. 
• Get a road map to follow when preparing for and engaging in difficult conversations. 
  • 6 questions that will prepare you for all difficult conversations.
  • How does the other person perceive the situation and what assumptions are you making. 
• Learn a 4-step process that will lead to a successful outcome of the difficult conversation.
  • Step 1 Listening – begin the conversation by listening. 
  • Step 2 Mirroring – simply reflecting back the other person’s point of view. 
  • Step 3 Questioning – asking open-ended questions. 
  • Step 4 Empathy – actually understanding what the other person is feeling.

• Webinar Highlights

  This session will help you:

   

• Improve your conflict-resolution skills. 
• Prepare for and engage in difficult conversations. 
• Discuss what matters most with co-workers and employees in a non-confrontational manner.
• Understand how to make other people feel heard and understood so you can work together to come up with solutions.
• Use conflict as an opportunity to create a positive outcome.

• Who Should Attend

• CEO, CFO, COO, CTO
• Presidents and Vice Presidents 
• Executive directors
• Managing directors
• Managers and Supervisors
• Human Resource Managers 
• Team Leaders
• High Potential Employees 
• Administrative Assistants
• Others with Management Responsibilities