Session 1 - Best Practices How to deal with daily property management issues

DURATION: 60 MINUTES

Webinar Description

Best Practices for Property Owners and Managers

This webinar by Paul Flogstad will discuss what a manager or property owner deals with on a daily basis. He'll provide you with a new way of handling these situations. Sometimes managers need fresh ideas on how to handle these issues. During the webinar, Paul'll provide fresh new ideas that you can use every day. Residents aren’t always on their best behavior and one must document the infractions so that your property provides safe and peaceful enjoyment for everyone.

Webinar Objectives

• What can I do with a resident who is a hoarder?
• How do I handle resident harassment and bullying?
• What do I do about pets and companion/service animals?
• How do I handle unauthorized residents?
• Subleasing?
• What do I do with pet infractions?
• I have parking violations-now what?
• Damages found during inspections.
• Drugs – smoking weed, now what?
• How to handle noise complaints.
• How about amenities violations?
• Communication documentation
• Texting documentation.
• What tools do I need?   
• Rules on Assistance animals

Webinar Agenda:

During this webinar, Paul will discuss some other reasons for bullying that may not be apparent such as transitioning into an assisted living community can be stressful for some, and new residents may feel a sense of powerlessness moving into a more supportive, communal environment. Therefore, they make seek out a way to demonstrate some form of control..

Residents may also live with certain health conditions, which may contribute to aggressive behavior.

Webinar Highlights:

This webinar covers many of the common issues facing property managers and property owners today. Paul will go over on how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. He'll are assistance animals and the latest rulings on verification. This has been a “hot topic” recently and you will receive guidance and what to do.

All of these problems are a daily occurrence at most properties. This webinar will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Correct documentation of the various violations is key. Paul will discuss what proof is needed when one has to go to court to evict a tenant.

Session 2 -How to Deal with Difficult Tenants and Their Complaints

DURATION: 60 MINUTES

Webinar Description

As a landlord or property manager, it might feel like your tenants are always complaining about something. Yes, you’re legally obligated to abide by certain tenant rights laws, but you still have the opportunity to resolve tenant complaints peacefully and diplomatically. To start, let’s cover what renters care about when it comes to their home or apartment. Along with the top-requested amenities renters want, they also don’t want to deal with the following:

• Noisy Neighbors
• Pests
• Appliance/Maintenance Issues
• Safety Concerns
• Ask yourself if this is the type of person who raises unreasonable complaints all the time, or has this person historically been reasonable in his or her requests? 
• If the latter’s the case, you might want to try working with the person to solve the problem for the sake of maintaining the relationship. 
• One “unreasonable” request, if isolated, isn’t a big deal in the long run. But if this is part of a pattern of unreasonable complaints, you’ll want to find an alternative resolution.

Webinar Objectives:

Terrible tenants can make your job as a landlord tough. Some of them pay rent late every month, while others are careless and damage your property. Most property owners face the hassle of dealing with difficult tenants at some point, and it is not easy. 

Applicant screening is excellent for weeding out many tenants that may become an issue down the road. However, it does not account for changes in a tenant’s financial circumstances, emotional state, or personal situations. This webinar will review these common problem tenants so you can recognize them early and respond accordingly.

During this information-packed webinar, Industry expert Paul Flogstad will discuss the best practices on how to deal effectively with these tenants. Also, Paul will provide proactive steps that landlords can take to deal with them. Moreover, a number of strategies will be brought forth to ensure your success during the webinar.

Webinar Highlights:

During the webinar, Paul will cover the following types of tenants and how to work with them:

• Late or partial-paying payers
• Wrecking balls
• Hosts to all
• Whiners
• Indulgent pet owners
• A Bull in a China Shop
• Day Late and A Dollar Short
• How to Deal with Tenants Who Break the Law
• How to Deal With Tenants Who Complain Constantly

There are a number of common tenant problems and Paul will discuss solutions. These problems are:

• Pest Problems
• Roofing Issues
• Broken Appliances
• Security Deposit Issues
• Violation of Rules
• Past-Due Utilities
• Purposeful Damage
• Illegal Use of the Home
• Eviction

Who Should Attend?

• Owners
• Property managers
• Maintenance staff
• Housing authority staff
• Developers