Missteps in fair housing and other areas can create expensive lawsuits. Sometimes we guess at what we should do, we listen to rumors and gossip, get bad advice and make poor decisions that create complaints. The speaker receives many questions regarding hard to understand, or seemingly simple situations and blunders that can get an apartment community in trouble. You may be surprised that the way you are dealing with resident and property management issues can turn into costly mistakes.
The number one reason that people stop ‘doing business’ with any property/company is the way they are spoken to and treated by the staff. In today’s environment dealing with Covid 19, residents/customers are scared, angry and frustrated. And they are quick to file complaints!
Management companies tend to train hard skills versus soft skills. This webinar helps us understand why knowledge of the product, the laws and most important how to provide improved service.
Webinar Agenda
- Communities get in trouble because of:
- Not having vendor agreements regarding discrimination
- Mishandling requests for assistance animals
- Incorrectly assigning handicapped parking places
- Playing favorites at renewal and rent increase time
- Not giving enough information up front, before lease signing
- Not being clear on resident complaints; smoking, cooking odors, parking
- Getting overly familiar with residents; one marijuana plant, being friends, hugging, misunderstood compliments
- Not updating documents, signage, and fair housing updates
- Not preparing scripts for answering tough questions
- And more
Who Should Attend
Entire site staff, regional managers, all owners
