Implementing an Effective Rounding Process to Improve Case Management Outcomes!
Interdisciplinary care rounds are moving front and center as a key strategy for coordinating care, managing length of stay, and improving patient and family satisfaction. It is also a component of the Joint Commission’s Safety Standard #2. According to the Joint Commission, best practice for these rounds includes the full interdisciplinary care team with rounds conducted at the patient bedside. Case managers play a key role in these rounds as either leaders or participants in the process.
This webinar by expert speaker Toni G. Cesta, Ph.D., RN, FAAN will identify the key stakeholders needed for effective interdisciplinary rounds. It will review the best practice rounding processes including scripting and time management. Following this, Toni will discuss how to hardwire your rounding process so that it remains timely and efficient. The roles of each team member will be included as well as how to involve the patient and family in the bedside rounding process. Also important is the documentation of rounds either during or after they occur, so suggestions for effective documentation as well as a template for documentation will be included. Finally, strategies for how to evaluate your rounding process through outcomes metrics will round out this jam-packed program.
Webinar Objectives
Many hospitals either have no rounding process or have a dysfunctional process. Sometimes rounds can take hours as they are combined with medical teaching rounds or change of shift report. Therefore, it is important that organizations understand the best practices in interdisciplinary care rounds, particularly walking rounds. This webinar will focus on the roles of each team member in the rounding process. Included will be the physician, the resident or hospitalist, the staff nurse, the case manager, the clinical pharmacist, and the documentation improvement specialist. Other communication strategies to be covered will include patient care conferences, huddles, and internal transfers. Also included will be strategies for planning for rounds and how to script the team members to optimize the time spent discussing each patient. Key structural points for you to include while developing your own rounding process will also be included.
Webinar Agenda
- Joint Commission Safety Standard #2
- Vertical versus horizontal communication
- Crucial conversations
- Patient care conferences
- Huddles
- Internal patient transfers
- Walking rounds
- Walking versus bedside rounds
- Key members of the rounding team
- Key structural points
- Scripting
- Daily goals
- Engaging patients and families
- Provider rounds
- Resident rounds
- Staff nurse rounds
- Case manager rounds
- Clinical pharmacist rounds
- Clinical documentation improvement rounds
- Talking points
- Walking rounds check list
Webinar Highlights
- Understand the Goal of improving hand-off communication
- Describe and contrast change of shift rounds, huddles, and teaching rounds from interdisciplinary care rounds.
- Review the differences between rounds in a conference room versus bedside rounds.
- Analyze a script for walking rounds
- Discuss each team member’s role on rounds.
- Identify the components of a rounds check list.
Who Should Attend
- Director of Case Management
- Director of Finance
- Case Managers
- Social Workers
- Vice President of Case Management
- Directors of Patient Centered Medical Homes
- Home Care Directors and Managers
- Home Care Case Managers
- Community-Based Providers’
